General Rules:

1. Combination:
   • Super Saver: Permitted with Super Saver fares only.
   • Other Fare Type: Permitted with other fare type except Super Saver.
 
2. Change/Cancelation:
   • Reissue/Exchange: Permitted to equal or higher fare only.
   • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
3. Change fee:
   • Multiple change fee: Highest change fee of all change fare component applied.
   • Refund Change fee is not permitted
4. Upgrade:
   • Booking class P is permitted to booking class E.
   • Booking class U,E are not permitted
   • Other booking class are permitted to higher available booking class.
   • Passenger have to pay fare difference and change fee (if any).

Note: In case you can't contact your local office, please contact below helpdesk in Vietnam.

Northern Vietnam

Tel: 84-4-38320320 , 1900545486

Opening time: 08h00-17h00

Southern Vietnam

Tel: 84-8-38320320

Opening time: 08h00-17h00

Supports for tickets purchased  on the website

Tel: 84-4-39381835/393818356

Email: refund-online@vietnamairlines.com

 

Passenger ticket is the contract of carriage between the airlines and the passenger. While traveling, passengers are required to keep passenger ticket(s) with you throughout your journey, as it is required for check-in and immigration purposes.

For traditional paper ticket, passenger must have your own ticket(s) with the valid flight coupon for a specific flight.

For eTicket, passenger should only bring a printed copy of eTicket Receipt of your own eTicket while traveling.

•  Passport;
• Travel documents or immigration documents in accordance with Vietnam Civil Law (named Passport hereafter).

• Non-Vietnamese nationalities: Passport;



• Vietnamese nationality:




• Passport;

• Identity card;

• Military Identity card;

• National Assembly membership card;

•  Communist party membership card

• Press Identity card;

• Driving licence;

• Aviation Security control card;

• Airlines Identity card;

• Confirmed form written by local police or authorities.
  

• Non-Vietnamese nationalities: Passport;

• Vietnamese nationality:




• Passport;

• Birth Certificate;

• Birth Confirmation Form: Infants under one (01) month old;

• Confirmation of a social organisation: children under the patronage of that organisation (this shall be valid within 6 months since the date of confirmation).
  

• Such travelling documents are still valid;



• A passenger photo is glued on and stamped, except for certificate of birth, paper certifying birth of infants, security badge and airlines ID.

For international flights, when required, you will need to fill in and present an Arrival/Departure document at immigration counter.

For departure from Vietnam international airports, Arrival - Departure Declaration forms are available at the airport before proceeding to immigration counters. For arrival at Vietnam, you will be handed the form before your flight at check-in counter or during the flight from cabin crew.

General conditions

• A handbag, pocket book or lady's purse, i.e., which is appropriate to normal traveling dress and is not used as a container for the transportation of articles which would otherwise be regarded as baggage;


• An overcoat, wrap or blanket;


• An umbrella or walking stick (except one with metal-filled sharp pointed end)


• A laptop computer, a small camera and/or a binoculars;


• A reasonable amount of reading materials for in-flight reading only;


• Infant's food for consumption in flight;


• Infant's carrying basket or bassinet;


• A fully collapsible wheel chair.


• A pair of crutches and/or braces or other prosthetic device for the passenger's use.

• All knives, including hunting knives and others;


• Swords;


• Bludgeons, blackjacks, billy clubs or similar instruments;


• Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it may be used as a weapon, namely, ice picks, straight (cut-throat) razors, long-blade scissors, etc.